Refund & Cancellation Policy
FlySco Ltd
Effective Date: 15/04/2006
This Refund and Cancellation Policy explains the rules and procedures related to booking cancellations, changes, and refunds for reservations made through the FlySco Ltd website.
FlySco Ltd operates as an online platform that connects customers with hotels and accommodation providers. We facilitate reservations but do not own or operate the hotels listed on our website unless explicitly stated.
1. Booking Confirmation
A booking is considered confirmed only after:
- Full or partial payment has been successfully processed, and
- A confirmation email has been sent to the customer with booking details.
Customers are responsible for reviewing the confirmation email and ensuring that all details (dates, guest names, hotel information) are correct.
2. Cancellation Policy
Cancellation policies vary depending on the hotel, accommodation provider, and specific booking terms.
Before completing a reservation, customers will be shown the applicable cancellation conditions for that booking.
Common cancellation terms may include:
- Free Cancellation – Cancellation allowed before a specific deadline without penalty.
- Partial Refund – A portion of the booking amount may be refunded depending on the cancellation timing.
- Non-Refundable Bookings – Some discounted or promotional bookings cannot be refunded after confirmation.
Customers should carefully review the cancellation conditions displayed during the booking process.
3. How to Cancel a Booking
To cancel a booking made through FlySco Ltd, customers may:
- Use the cancellation link provided in the booking confirmation email, or
- Contact our customer support team.
Cancellation requests should include:
- Booking reference number
- Guest name
- Hotel name
- Check-in date
Cancellation requests will be processed according to the hotel provider’s terms.
4. Refund Processing
If a booking qualifies for a refund under the applicable cancellation policy:
- Refunds will be processed using the original payment method where possible.
- Refund processing times may vary depending on payment providers and banks.
Typical refund timelines:
- Payment provider processing: 5–10 business days
- Bank processing: up to 14 business days
FlySco Ltd will initiate refunds promptly once confirmation is received from the accommodation provider.
5. Non-Refundable Bookings
Some bookings are offered at discounted rates with non-refundable conditions.
In these cases:
- No refund will be issued if the booking is cancelled.
- Changes to booking dates may not be allowed.
Customers should review the booking terms carefully before completing payment.
6. Changes to Bookings
Requests to modify booking details (such as dates or guest names) depend on the hotel’s policies.
Changes may:
- Be permitted without charge
- Require a fee
- Not be allowed for certain booking types
FlySco Ltd will assist customers in contacting the hotel provider to request modifications.
7. No-Show Policy
If a customer fails to check in at the hotel on the confirmed check-in date without cancelling the reservation in advance:
- The booking may be treated as a No-Show
- The full booking amount may be charged and may not be refundable.
8. Special Circumstances
In certain exceptional situations such as:
- Natural disasters
- Government travel restrictions
- Major travel disruptions
Hotels or accommodation providers may apply special cancellation policies at their discretion.
FlySco Ltd will assist customers in communicating with the hotel provider in such cases.
9. Third-Party Providers
As FlySco Ltd operates as a booking intermediary, the final cancellation and refund decisions are determined by the hotel or accommodation provider according to their policies.
FlySco Ltd will make reasonable efforts to assist customers but cannot override hotel policies.
10. Payment Disputes
If customers believe a charge was made incorrectly, they should contact our support team first so that we can investigate and resolve the issue.
Providing the booking reference and payment details will help speed up the process.
11. Contact Information
For cancellation requests or refund inquiries, please contact:
FlySco Ltd
Address: Flat 5, 29, Bond Court Victoria Road, Romford, RM1 2JT
Phone: 020 3983 2838
Email: info@flysco.co.uk
Our customer support team will assist you as quickly as possible.